Customer Care Service
IDM has established an international quality Voice based customer care center in Abeokuta Nigeria that offers employment to over 1000.
Solutions we offer
IDM is dedicated to developing a culture of Customer care development in Nigeria.
Contact center solution
IDM Call Center Solution provides a versatile platform for domestic (Analog/ ISDN trunk lines) and international call center services (SIP trunks). utilizing advanced VoIP technology for enhanced features at lower costs. Its web-based design enables global operations, while customizable reports meet client needs. It’s the ultimate solution for efficient, flexible, and cost-effective call center management. We provide:
Customer service outsourcing
As a leading customer service outsourcing company, IDM specializes in enhancing call center processes to ensure exceptional customer support. With professional agents handling inbound and outbound interactions across phone, email, social media, and mobile, we help maintain positive customer relationships. IDM prioritizes consistency, professionalism, and efficiency, working closely with your team to create seamless, tailored solutions that make outsourcing customer service simple and effective.
Promotions of events, exhibitions and conferences
IDM has rich experience in promoting exhibitions like Propak West Africa, ConMin, Cashless Africa, Indo-Africa, and many more., through our well -equipped automated call center & verified database of the different Industry segments. We offer the following services to companies in the areas of exhibitions / conferences:
- Data base creation / search with in industry segments.
- Identification & contact data gathering of the key decision makers / influencers within the organization.
- Introducing / Promoting the exhibition / conference to the target audience via Phone call / email / SMS /
- Registration / Reminder services for the event.
Learn how IDM can help your business scale and become the final piece in the puzzle of uninterrupted growth.
